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Archive for July, 2010

My recent discussions with CIOs of general insurers in Europe have demonstrated that distribution remains an important topic. European insurers need to understand the changes affecting the distribution channel landscape and build in appropriate supports to leverage them. Among others, I would recommend insurers to consider the following considerations: The direct channel requires an appropriate […]

Jul 27th, 2010 | Filed under Insurance

As we all know, legacy IT systems are the major stumbling block to new initiatives from our business folk. And I was reminded once more this week how the business can ask some pretty crazy stuff from IT. Here in the UK, there is a new business called Whipcar, which is a crowd-sourced rental car […]

Jul 21st, 2010 | Filed under Insurance

While I typically preach focus for any firm that haven’t mastered its “home” domain, I think that expanding the vision to new countries is essential for successful firms that have high growth ambitions. Good ideas, powerful tools, and game-changing strategies are welcome visitors to just about any country.

Jul 19th, 2010 | Filed under Emerging Markets, Insurance, IT, Market Trends

What is the link between improving service technology and improving sales incentives? This was the topic of a very insightful conversation that I had recently with an insurance CIO. It highlighted how interrelated the processes are in the insurance value chain. Investments can be made in one area, but if other, correlated areas do not […]

Jul 16th, 2010 | Filed under Insurance

The story that Ben & Jerry’s are dropping email marketing in favour of social media hit something of a sweet spot with me. Not only do I not like trawling the ever increasing mass of emails each day but I also have a keen interest in how the Internet is evolving and a highly developed […]

Jul 16th, 2010 | Filed under Insurance

Celent senior analyst Wenli Yuan This event is free to attend. Celent clients and the media will have access to the webinar’s PowerPoint presentation after the event. Please click here for more information.

Jul 7th, 2010 | Filed under Events
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Celent analysts Wenli Yuan and KyongSun Kong This event is free to attend. Celent clients and the media will have access to the webinar’s PowerPoint presentation after the event. Please click here for more information.

Jul 7th, 2010 | Filed under Events
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Several forces are underway that will result in significant changes in the way that insurance companies use actuarial resources. An increase in qualified actuarial resources and a need to move company actuaries into more strategic activities will offer opportunities that have previously been unavailable. The exact timing and pace of this change is uncertain, but […]

Jul 2nd, 2010 | Filed under Insurance