Celent Senior Analyst Wenli Yuan Nominations are currently being accepted, but they close on Friday, October 14, 2011. Please click here for more information.
I participated in a very interesting discussion concerning work-from-home customer support professionals at last week’s LOMA Polilcyholder Service Conference. Approximately 30 customer service executives and managers shared their best practices in call center management. One of the more striking conversation threads was the experience companies are having with home-based service representatives – call center employees [...]
Celent Senior Vice President Craig Weber and Analyst Karen Monks This event is FREE to attend. Celent clients and the media will have access to the webinar’s PowerPoint presentation after the event. Please click here for more information.
I find it somewhat amusing and somewhat frustrating that insurers are still trying to solve their business problems with new technologies using antiquated methods. It is analogous to trying to use a 1950’s football strategy of just giving it to the running back and banging it up field. They seem to assume that because the [...]
Celent will publish soon a research updating a report published in 2007: The Build vs. Buy Debate. This report will draw the result of a survey we launched earlier this year in order to gather a perspective from insurers regarding the build or buy question for different types of system and components, that cover the [...]
Guidewire’s September 2 announcement that it has filed a registration statement with the SEC for an IPO, answers one of the insurance software industry’s long-standing questions: when and whether Guidewire would be publicly held. The number of shares to be offered and the price range remain to be determined. This announcement caps years of strong [...]
Yesterday’s announcement by IBM, to acquire Algorithmics demonstrates the trend towards more concentration on the risk management vendor market. Algorithmics has been a successful IT vendor for many years taking advantage of new regulations such as Basel II and Solvency II to gain traction within the financial industry and IBM remains an IT infrastructure and [...]