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Archive for December, 2012

There are some very interesting results in the recent Accenture survey: “Accenture Interactive Survey: Shoppers Prefer Personalization Over Privacy” (infographic here: http://www.accenture.com/SiteCollectionDocuments/PDF/Accenture-Shopper-Holiday-Preference-US.pdf) The online survey asked 2,000 UK and US consumers about their preferences across various shopping channels and their use of social media networks as they research and purchase products. (Note: The fact that […]

Dec 19th, 2012 | Filed under Insurance

With only two sleeps left until the 2012 apocalypse (has it’s own Wikipedia page here) I thought it worth working through an insurance scenario regarding the end of the world as we know it. I won’t go into detail but Friday the 21st of December marks the start of the 13th b’ak’tun or 13.0.0.0.0 (5126 […]

Dec 19th, 2012 | Filed under Insurance, IT, Market Trends

Can you name a song in 6 notes or less?  Click on the link and see if you can do it . . .  Name That Tune  (Hit your back button to return to this blog.  The Answer will be at the bottom!) Can you write a whole story in 6 words or less?  Ernest […]

Dec 13th, 2012 | Filed under Insurance

Here we on the twelfth day of the twelfth month of twenty twelve. (A friend helpfully pointed out we’re 800 years late for 12 12 1212). A quick look at Wikipedia shows the importance that 12 has had in our history, almost regardless of place of birth or religion it seems. It seemed a good […]

Dec 12th, 2012 | Filed under Insurance, Market Trends, Strategy

At Celent, we have the opportunity to sit through several dozen demos a year of core systems. And in most demos, I find myself having sympathy for the ultimate end-user. The first thing that pops into my head is not how powerful the system is (and they often are), but how grateful I am not […]

Dec 12th, 2012 | Filed under Insurance, IT, Market Trends, Strategy

Ever since we discovered that the internet could be more than just a document repository or shop-front, we have been investing in smart ways to engage our customers better and improve the user experience.  Self-service via a laptop, tablet or mobile device clearly has huge benefits to both the customer who now has access to […]

Dec 3rd, 2012 | Filed under Insurance, IT, Market Trends, Marketing, Strategy