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Archive for the ‘Insurance’ Category

AI and machine learning things are moving right along. A few months ago, in a Celent report, I predicted the emergence of a “Natural Best Friend,” a term combining “natural language” and “best friends forever.” However, there is nothing organic about the Natural Best Friend; it is completely a product of technology. The Natural Best […]

May 27th, 2015 | Filed under Innovation, Insurance, IT, Uncategorized

It should go without saying, but good testing is absolutely critical to producing technology that benefits your organization. As a former insurer CIO, I can attest that the group most often squeezed to meet a deliverable date is the quality assurance team that has the incredible responsibility to ensure accuracy. Perhaps our organization was unique, […]

May 26th, 2015 | Filed under Insurance, IT, Uncategorized

Artificial intelligence has been around nearly as long as humans have been able to think about themselves, about thought and what they do. Empathy is wired into us – some more than others but we are all capable of thinking from another’s point of view. This capacity leads us to anthropomorphize things that aren’t human, […]

May 21st, 2015 | Filed under Innovation, Insurance, IT

Carriers use a variety of techniques for growing the book and most consider distribution management as a key component of their growth strategy. They are expanding channels, adding distributors, moving into new territories, and working to optimize their existing channel to improve customer acquisition and retention. Some carriers are investing in improving the servicing of […]

May 18th, 2015 | Filed under Insurance, Marketing, Strategy

Today CCC announced the acquisition of DriveFactor which provides a device independent platform for telematics data and analysis. Why is an auto physical damage estimation and analytics firm acquiring a telematics platform provider? Well, you could say that telematics is hot, and all personal and commercial insurers writing auto insurance are scrambling to build market […]

May 12th, 2015 | Filed under Innovation, Insurance, IT, Strategy, Vendors

Increasingly in operational efficiency and automation circles we’re hearing about bots and robotics. As a software engineer in days past and a recovering enterprise architect I have given up biting my tongue and repeatedly note that, “we have seen it all before.” I’ve written screen scrapers that get code out of screens, written code to […]

May 8th, 2015 | Filed under Insurance, IT, Outsourcing, Strategy, Uncategorized

Let me present you my first smart watch: Timex Datalink. My mom gave me this as a present when I was 23, back in 1995 (Oh my, I just gave out my age!). For those that haven’t seen one of these, it was the first watch capable of downloading information from a computer. Co-developed by […]

May 7th, 2015 | Filed under Innovation, Insurance, Market Trends, Marketing

It struck me while I was driving this morning: First-gen mobile apps are fine, but virtually everyone is missing high-volume opportunities to engage with their customers. Allow me to back up a step. I was stuck in traffic. Not surprisingly, that gave me some time to ponder my driving experience. I found myself thinking: Why […]

Apr 30th, 2015 | Filed under Innovation, Insurance, IT, Market Trends, Uncategorized

The easiest way to grow your book of business is to keep your customers happy. Retention goes up, cross sell goes up, and you will get referrals. This isn’t a big revelation. Carriers know this. The key to keeping customers happy is to create a top-notch customer experience. But insurance is complex. Consumers have a […]

Apr 29th, 2015 | Filed under Insurance, Vendors

Those that know me well know that I am a generally upbeat guy, but can also be piercing in my analysis of technology. This is something that the vendors with which we work expect — absolute honesty in reviewing their systems and technology. They don’t always like my position, but they’ll hear it. Our insurer […]

Apr 27th, 2015 | Filed under Innovation, Insurance, IT, Vendors