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Archive for the ‘IT’ Category

I was talking with a carrier recently who asked an interesting question. “So many of the modern core systems include highly configurable environments. Does it really make sense for the business to be making their own changes?”   We have seen a movement toward more involvement by the business in the configuration of software systems. […]

May 28th, 2014 | Filed under Insurance, IT

Recently, I facilitated a roundtable discussion on “What digital really means for the industry”. Over the last couple of years, we’ve run many similar roundtables on the topic. Each time we run one, it never ceases to amaze me around the lack of a common definition for what digital really means, not just across the […]

May 20th, 2014 | Filed under Innovation, Insurance, IT, Strategy

Our team spends a lot of time thinking about the role of the agent. Over the years, we have seen considerable change, particularly in the application of technology. What we have not seen change is the agent. By agent I mean the “transactional” life insurance agent. Their business is made up of selling life insurance, […]

May 8th, 2014 | Filed under Insurance, IT, Market Trends, Marketing

On April 16 and 17 we hosted our “Consumer Mobile Apps” webinar focusing on P&C apps availability in Latin America. We had a Spanish and an english version of the webinar. The survey behind the webinar included the review of 169 insurers, focusing on the top 10 of each market (20 countries). Before you jump […]

May 2nd, 2014 | Filed under Innovation, Insurance, IT, Market Trends

In a 2013 survey in Latin America we asked CIOs about their views on the use of Telematics and UBI. We wanted to know if these were currently in their plans and if they believed that they would have any use and impact by 2016. Despite UBI and the use of Telematics has been well […]

May 2nd, 2014 | Filed under Innovation, Insurance, IT, Market Trends, Vendors

Kathleen Sebelius resigned on Monday, and I’m betting that she is hoping that her next role does not include a major IT project.  As Secretary of the Department of Health and Human Services (HHS), Sebelius was responsible for overseeing the rollout of the troubled healthcare.gov website whose launch was tainted by serious technical problems.  Initially […]

Apr 16th, 2014 | Filed under Insurance, IT

No no – I’m not referring to an animated cat on an App but rather the announcement yesterday regarding the Heartbleed bug affecting the security of over 50% of the Internet according to some estimates. The bug affects the OpenSSL package and is believed to have been in the package since 2011. It affects the […]

Apr 9th, 2014 | Filed under Insurance, IT

Earlier this month, Model Insurer Asia Summit was held by Celent at the Fullerton Hotel in Singapore. With approximately 50 delegates from across the APAC region, it was a fantastic event to learn from others, debate the key issues facing the industry, and network across the region. A total of 18 firms were recognised this […]

Mar 25th, 2014 | Filed under Events, Innovation, Insurance, IT

Earlier this month, I attended the Model Insurer Asia Summit at the Fullerton Hotel in Singapore.  With approximately 50 delegates from across the APAC region, it was a fantastic event to learn from others, debate the key issues facing the industry, and network across the region. A total of 18 firms were recognised this year […]

Traditionally insurers have been structured by line of business and some have grouped those around personal lines and commercial lines to differentiate businesses from people. With the opportunities of varied distribution channels and more sophisticated technologies insurers are starting to be much more granular in their view of the customers. Insurers have now the chance […]