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Archive for the ‘Market Trends’ Category

There are lots of cues and clues to differing cultures across the insurance industry and it’s IT neighbour – one of the most obvious is dress code or at least communal agreement on how one should dress. For a chap in London it should be relatively easy, as the character Harry Hart put it in […]

Aug 28th, 2015 | Filed under Insurance, IT, Market Trends, Vendors

In the week since the release of the Celent report, Machine Intelligence in Insurance: Designing the Aware Machine, I have been involved in several fascinating discussions around a new level of personalization in insurance. An insurer called me to ask if there are any vendors providing intelligent machine services that can analyze social posts of […]

Aug 11th, 2015 | Filed under Artificial Intelligence, Insurance, Market Trends

On Monday, I was asked to present at a UBS conference for investors on technology disruption facing the industry. It was far from Celent’s usual audience of business leaders and technologists, and as a result the questions being asked were quite different, sometimes challenging, however refreshing at the same time. One of the most interesting […]

Jul 17th, 2015 | Filed under Market Trends, Regulation, Strategy

Choosing a vendor can make your head spin. There are so many things to consider. I know I have been tempted to create a dartboard and throw a dart to make the final decision. After hearing multiple presentations, most with similar pitches, the result can be “vendor soup.” So how do you decide? There are […]

Jul 6th, 2015 | Filed under Insurance, IT, Market Trends, Strategy, Vendors

Today’s blockbuster announcement of Ace buying Chubb will have a lot of industry ramifications—some of which will play out in the IT sphere. No doubt there has already been an IT assessment element in each insurer’s due diligence efforts. Between now and the effective date of the merger, there will be a lot of planning […]

Jul 1st, 2015 | Filed under Insurance, IT, Market Trends, Strategy, Uncategorized, Vendors

The just released report by the National Traffic Safety Board (NTSB) contains some important findings on collision avoidance systems’ potential to prevent or mitigate the severity of rear-end collisions. Some of the data points are eye-popping: a predictive analysis found that this technology could prevent or reduce deaths and injuries in 87% to 94% of […]

Jun 23rd, 2015 | Filed under Innovation, Insurance, IT, Market Trends, Strategy

Let me present you my first smart watch: Timex Datalink. My mom gave me this as a present when I was 23, back in 1995 (Oh my, I just gave out my age!). For those that haven’t seen one of these, it was the first watch capable of downloading information from a computer. Co-developed by […]

May 7th, 2015 | Filed under Innovation, Insurance, Market Trends, Marketing

It struck me while I was driving this morning: First-gen mobile apps are fine, but virtually everyone is missing high-volume opportunities to engage with their customers. Allow me to back up a step. I was stuck in traffic. Not surprisingly, that gave me some time to ponder my driving experience. I found myself thinking: Why […]

Apr 30th, 2015 | Filed under Innovation, Insurance, IT, Market Trends, Uncategorized

We are getting used to the sharing economy to an extent where the term uberization is becoming part of our vocabulary to refer to the effect of disruption in a given industry by some sort of peer to peer business model, which seems to defy the rules by which incumbents compete. In the essence of […]

Apr 27th, 2015 | Filed under Innovation, Insurance, Market Trends

Earlier this week some users of the Wink smart home hub found that their smart home hub was more useful as a door stop or brick than as a hub. A fix is being worked on and rolled out to customers but for me this looks like the teething problems of the still nascent Internet […]

Apr 23rd, 2015 | Filed under Innovation, Insurance, IT, Market Trends, Uncategorized