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Archive for the ‘Strategy’ Category

Earlier this month, I attended the Model Insurer Asia Summit at the Fullerton Hotel in Singapore.  With approximately 50 delegates from across the APAC region, it was a fantastic event to learn from others, debate the key issues facing the industry, and network across the region. A total of 18 firms were recognised this year […]

Traditionally insurers have been structured by line of business and some have grouped those around personal lines and commercial lines to differentiate businesses from people. With the opportunities of varied distribution channels and more sophisticated technologies insurers are starting to be much more granular in their view of the customers. Insurers have now the chance […]

Part 2: Transitioning from Big Brother to Mindful Mom Remember the old story about shipwrights working on an ocean liner at an East Coast shipyard? The workers hear a noise above them and look up to see a transatlantic airliner heading for Europe and can’t foresee how it will affect them. Although a bit melodramatic, […]

Jan 21st, 2014 | Filed under Innovation, Insurance, Strategy

  On Friday December 13, Guardian Life hosted a Celent Peer Networking Event focused on the Group and Voluntary Insurance market. This is the second in what has become a recurring forum on the IT and business issues insurers need to address in the evolving benefits space. The discussion was focused on the areas one […]

Dec 23rd, 2013 | Filed under Innovation, Insurance, IT, Market Trends, Strategy

It’s clear that my colleagues and I see 2014 as something of a tipping point, a water shed for established and new technologies  to take hold in the insurance industry. I’ll try to summarise them succinctly here. Expect to see reports on these topics in the near future. Celent’s 2014 prediction focus on: The increasing […]

Dec 20th, 2013 | Filed under Insurance, IT, Market Trends, Strategy

Reprising last year’s 12 Gifts of Celent on 12/12 I thought it was worth looking at free gifts offered, namely the most popular posts from 2013 on this very blog. I’ve gone for most popular blogs or blog sets by page views, which of course favours the older blogs because they’ve had longer to accumulate […]

Dec 12th, 2013 | Filed under Emerging Markets, Innovation, Insurance, IT, Market Trends, Strategy

Some of you may be familiar with Michael Raynor’s work around disruption. In his latest book he refers to being deliberately disruptive and how most companies that disrupt powerful incumbents start out focused primarily and often exclusively on connecting with a specific segment of the market, one that is poorly served — or not served […]

Nov 26th, 2013 | Filed under Emerging Markets, Innovation, Insurance, IT, Market Trends, Strategy

It’s not surprising that consumers wonder why we can’t trust in an Apple or Google to deal with the technical intricacies of the US public health exchange, as my colleague Donald Light points out in the previous blog post. I also agree with him that they are not necessarily the best choices for high transaction […]

Nov 12th, 2013 | Filed under Insurance, Market Trends, Regulation, Strategy

Recently, we held a UK CIO Roundtable on the myths versus realities of ‘Big Data’.  The roundtable was made up of a mix of insurers from both the P&C and Life industry. I guess that it will come as no surprise that finding new ways to extract insight from data is a hot topic.  In […]

Oct 22nd, 2013 | Filed under Innovation, Insurance, IT, Market Trends, Strategy

What a journey! Celent’s “What’s next: The Search for Disruptive Innovation” brought together an exciting group of people to look into innovation in financial services yesterday in the Bay area. You could feel it in the air.  Cases from all around the world were the perfect set-up to let our minds wonder during one day […]

Oct 5th, 2013 | Filed under Innovation, Strategy