Archives

Archive for the ‘Strategy’ Category

As I am sure all our readers know, data analytics is a critical area for insurers. Few industries have as much data, and do as little with that data, as the insurance industry. This was reinforced today when EXL announced their acquisition of RPM Direct, an analytics company focused on insurance. Personally I find the […]

Feb 24th, 2015 | Filed under Insurance, Strategy

I don’t want to pick on one particular company, but the breach at Anthem hits pretty close to home — our industry is under attack. Should this surprise you? Absolutely not. What is particularly concerning is that these are companies that are spending enormous sums of money to stop these intrusions.   And are still […]

Feb 6th, 2015 | Filed under Insurance, IT, Outsourcing, Strategy, Uncategorized, Vendors

It’s 2015, the mid-point of the decade and a good time to start looking at major trends in Asian financial services over the next five to ten years. One of the major themes will be regional integration, which is another way of saying the development of cross-border markets. There are at least two important threads […]

Growth and retention continue to be the top business goals affecting IT investments. However, in our current hyper-competitive marketplace with continued pressure on rates, growth opportunities for insurers are limited. Many carriers are focusing on improving their distribution practices as a key technique for driving growth. Carriers are expanding channels, adding distributors, moving into new […]

Jan 22nd, 2015 | Filed under Insurance, Marketing, Strategy, Vendors

On January 15, Google announced that Google Glass was not ready for prime time. Google is withdrawing it from general availability, but says it will relaunch at some unspecified future date. With the benefit of unaided 20-20 hindsight, Google Glass was a consumer product designed by engineers to appeal to, well, other engineers. Consumers who […]

Jan 16th, 2015 | Filed under Innovation, Insurance, Market Trends, Strategy, Uncategorized

Majesco (formerly MajescoMastek) is bulking up fast. On December 12 it acquired Agile Technologies business; and on December 14 it announced a merger with Cover-All. The resulting entity will have revenue greater than $100 million; and more than 150 insurance customers globally. Scale has always been a plus in the insurance software business. It speaks […]

Dec 15th, 2014 | Filed under Insurance, IT, Market Trends, Strategy, Vendors

As analysts in the insurance industry, Celent spends considerable time and effort considering new and improved ways to do business. Much of this emphasis is on technology and where our customers, and the industry, are in their efforts to improve and what still needs to be done. Our industry is evolving and implementing new innovations, […]

My colleague Karen Monks and I have published a report on digital transformation in insurance recently. The main objective of this report was to identify differences in terms of digital transformation in insurance between different continents. However we have quickly noticed that the term “digitization” can generate confusion in insurance professionals’ mind. Celent defines digital […]

Oct 9th, 2014 | Filed under Innovation, Insurance, IT, Strategy, Uncategorized

I’m sometimes asked, “What is the worst error an insurer undergoing replacement of its core solutions can make? And how can that pratfall be avoided?” There are a lot of candidates for this honor: for example poor governance, inadequate project management, underestimating the complexity of data conversion and or integration, incomplete knowledge transfer—the list goes […]

Sep 16th, 2014 | Filed under Insurance, IT, Strategy, Uncategorized

AM Best came out today with a revision for the reinsurance sector from stable to negative as the reinsurance market continues to soften. When it comes to reinsurance, it’s been a buyers’ market. Competition in the global reinsurance industry is fierce as there is significant excess capacity. Reinsurers have experienced lower than anticipated cat losses […]

Aug 20th, 2014 | Filed under IT, Market Trends, Strategy