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Archive for the ‘Vendors’ Category

There are lots of cues and clues to differing cultures across the insurance industry and it’s IT neighbour – one of the most obvious is dress code or at least communal agreement on how one should dress. For a chap in London it should be relatively easy, as the character Harry Hart put it in […]

Aug 28th, 2015 | Filed under Insurance, IT, Market Trends, Vendors

Choosing a vendor can make your head spin. There are so many things to consider. I know I have been tempted to create a dartboard and throw a dart to make the final decision. After hearing multiple presentations, most with similar pitches, the result can be “vendor soup.” So how do you decide? There are […]

Jul 6th, 2015 | Filed under Insurance, IT, Market Trends, Strategy, Vendors

Today’s blockbuster announcement of Ace buying Chubb will have a lot of industry ramifications—some of which will play out in the IT sphere. No doubt there has already been an IT assessment element in each insurer’s due diligence efforts. Between now and the effective date of the merger, there will be a lot of planning […]

Jul 1st, 2015 | Filed under Insurance, IT, Market Trends, Strategy, Uncategorized, Vendors

I love spotting ironies such as how this years Strata | Hadoop World conference (the UK one) spent more time discussing Apache Spark and whether it was a successor to Hadoop or another tool in the box than it did discussing Hadoop and it’s applications. It was great to see members of the insurance industry […]

Jun 26th, 2015 | Filed under Innovation, Insurance, IT, Vendors

Today CCC announced the acquisition of DriveFactor which provides a device independent platform for telematics data and analysis. Why is an auto physical damage estimation and analytics firm acquiring a telematics platform provider? Well, you could say that telematics is hot, and all personal and commercial insurers writing auto insurance are scrambling to build market […]

May 12th, 2015 | Filed under Innovation, Insurance, IT, Strategy, Vendors

The easiest way to grow your book of business is to keep your customers happy. Retention goes up, cross sell goes up, and you will get referrals. This isn’t a big revelation. Carriers know this. The key to keeping customers happy is to create a top-notch customer experience. But insurance is complex. Consumers have a […]

Apr 29th, 2015 | Filed under Insurance, Vendors

Those that know me well know that I am a generally upbeat guy, but can also be piercing in my analysis of technology. This is something that the vendors with which we work expect — absolute honesty in reviewing their systems and technology. They don’t always like my position, but they’ll hear it. Our insurer […]

Apr 27th, 2015 | Filed under Innovation, Insurance, IT, Vendors

I don’t want to pick on one particular company, but the breach at Anthem hits pretty close to home — our industry is under attack. Should this surprise you? Absolutely not. What is particularly concerning is that these are companies that are spending enormous sums of money to stop these intrusions.   And are still […]

Feb 6th, 2015 | Filed under Insurance, IT, Outsourcing, Strategy, Uncategorized, Vendors

It’s 2015, the mid-point of the decade and a good time to start looking at major trends in Asian financial services over the next five to ten years. One of the major themes will be regional integration, which is another way of saying the development of cross-border markets. There are at least two important threads […]

Growth and retention continue to be the top business goals affecting IT investments. However, in our current hyper-competitive marketplace with continued pressure on rates, growth opportunities for insurers are limited. Many carriers are focusing on improving their distribution practices as a key technique for driving growth. Carriers are expanding channels, adding distributors, moving into new […]

Jan 22nd, 2015 | Filed under Insurance, Marketing, Strategy, Vendors