Comments for Celent Blog http://insuranceblog.celent.com Strategy Consulting for Financial Institutions Wed, 08 Feb 2012 13:49:48 +0000 http://wordpress.org/?v=2.6.3 Comment on Technology, innovation and insight in insurance by Craig Beattie http://insuranceblog.celent.com/2012/02/technology-innovation-and-insight-in-insurance/#comment-1486 Craig Beattie Thu, 02 Feb 2012 15:52:54 +0000 http://insuranceblog.celent.com/?p=1860#comment-1486 Just after posting this popped up in my facebook feed : https://apps.facebook.com/aviva-multicar/?loc=av4 Just after posting this popped up in my facebook feed : https://apps.facebook.com/aviva-multicar/?loc=av4

]]> Comment on A Good Day for Guidewire, for the Insurance Software Sector, and for Insurers by James http://insuranceblog.celent.com/2012/01/a-good-day-for-guidewire-for-the-insurance-software-sector-and-for-insurers/#comment-1485 James Thu, 02 Feb 2012 13:56:25 +0000 http://insuranceblog.celent.com/?p=1854#comment-1485 When many corporations go public, you also tend to see an exodus of talent after they are able to cash in on the rewards. This does have an impact on the sustainability of many products in the marketplace and would require Celent to not just understand the macro characteristics of Guidewire as a vendor, but also the micro characteristics of their employees... When many corporations go public, you also tend to see an exodus of talent after they are able to cash in on the rewards. This does have an impact on the sustainability of many products in the marketplace and would require Celent to not just understand the macro characteristics of Guidewire as a vendor, but also the micro characteristics of their employees…

]]> Comment on A new and innovative way to issue life insurance? Is that possible? by Karen Monks http://insuranceblog.celent.com/2011/11/a-new-and-innovative-to-issue-life-insurance-is-that-possible/#comment-1478 Karen Monks Tue, 31 Jan 2012 21:46:21 +0000 http://insuranceblog.celent.com/?p=1730#comment-1478 <a href="#comment-1300" rel="nofollow">@shrinivas </a> Shrinivas, the following article expands on this idea of using the IBM Waston technology in collaboration with a website to replace the need for part of a call center. Proactively helping online and eliminating the need to call. http://domino.research.ibm.com/comm/wwwr_thinkresearch.nsf/pages/cybercoll398.html @shrinivas
Shrinivas, the following article expands on this idea of using the IBM Waston technology in collaboration with a website to replace the need for part of a call center. Proactively helping online and eliminating the need to call. http://domino.research.ibm.com/comm/wwwr_thinkresearch.nsf/pages/cybercoll398.html

]]> Comment on A Good Day for Guidewire, for the Insurance Software Sector, and for Insurers by Guidewire IPO May Attract Capital to Insurance Software Sector | James Allen Co Blog http://insuranceblog.celent.com/2012/01/a-good-day-for-guidewire-for-the-insurance-software-sector-and-for-insurers/#comment-1440 Guidewire IPO May Attract Capital to Insurance Software Sector | James Allen Co Blog Wed, 25 Jan 2012 19:26:26 +0000 http://insuranceblog.celent.com/?p=1854#comment-1440 [...] visibility to the insurance software industry, which could increase private equity activity, argues Donald Light, a Palo Alto, Calif.-based senior analyst with [...] [...] visibility to the insurance software industry, which could increase private equity activity, argues Donald Light, a Palo Alto, Calif.-based senior analyst with [...]

]]> Comment on Chartis’ New Chief Scientific Officer Position by Jim Mitchell CPCU http://insuranceblog.celent.com/2012/01/chartis-new-chief-scientific-officer-position/#comment-1416 Jim Mitchell CPCU Tue, 17 Jan 2012 17:48:57 +0000 http://insuranceblog.celent.com/?p=1847#comment-1416 We had the pleasure of working with Murli Buluswar at Farmers where he was in charge of measuring and improving customer experience. It is not just the creation of the position, but finding the right person AND funding the initiative that matters. I like your 3 building blocks (data, tools and people). It does not take long to convince an actuary that post facto analytics drive predictive analytics (the past tends to re-produce itself in the future) but few practitioners understand how embedded analytics drive human behavior. Murli is one of those rare visionaries. James Mitchell Principal Consultant Consulting & Systems Integration Infosys +1-410-703-9208 (mobile) James_mitchell@infosys.com We had the pleasure of working with Murli Buluswar at Farmers where he was in charge of measuring and improving customer experience. It is not just the creation of the position, but finding the right person AND funding the initiative that matters.

I like your 3 building blocks (data, tools and people). It does not take long to convince an actuary that post facto analytics drive predictive analytics (the past tends to re-produce itself in the future) but few practitioners understand how embedded analytics drive human behavior. Murli is one of those rare visionaries.

James Mitchell
Principal Consultant
Consulting & Systems Integration
Infosys
+1-410-703-9208 (mobile)
James_mitchell@infosys.com

]]> Comment on Chartis’ New Chief Scientific Officer Position by Anthony Burke http://insuranceblog.celent.com/2012/01/chartis-new-chief-scientific-officer-position/#comment-1407 Anthony Burke Sun, 15 Jan 2012 14:28:39 +0000 http://insuranceblog.celent.com/?p=1847#comment-1407 That has to be a first! I agree with you on the data,tools and staff skills but I would also add process. Insurers of all shapes and sizes need to build this analysis into everything they do. That has to be a first! I agree with you on the data,tools and staff skills but I would also add process. Insurers of all shapes and sizes need to build this analysis into everything they do.

]]> Comment on A new and innovative way to issue life insurance? Is that possible? by Raghav Jain http://insuranceblog.celent.com/2011/11/a-new-and-innovative-to-issue-life-insurance-is-that-possible/#comment-1362 Raghav Jain Sun, 25 Dec 2011 05:15:59 +0000 http://insuranceblog.celent.com/?p=1730#comment-1362 Hartford Life's innovative strategy to write policies seems luring to the prospective policyholders. But the validity of the decision can only be judged after a couple of years. Insurance has been always affected by Moral Hazard. It would be interesting to see how they manage this problem. Hartford Life’s innovative strategy to write policies seems luring to the prospective policyholders. But the validity of the decision can only be judged after a couple of years.
Insurance has been always affected by Moral Hazard. It would be interesting to see how they manage this problem.

]]> Comment on The Game Has Changed. Why Haven’t Insurance Companies Adjusted? by bmoreland@celent.com http://insuranceblog.celent.com/2011/09/the-game-has-changed-why-haven%e2%80%99t-insurance-companies-adjusted/#comment-1351 bmoreland@celent.com Mon, 19 Dec 2011 20:39:43 +0000 http://insuranceblog.celent.com/?p=1604#comment-1351 Thanks everyone for the responses. Couple of comments to the replies. The current complexity and legacy system environment that exists today is the joint responsibility of IT and Business. Neither one can point the figure at the other as each is equally guilty of the current situation. It will take a business lead, business-IT partnership to drive forward to better pastures. The game of delivering automated solutions has changed. Newer, more modern solutions are configuration-based, as opposed to development-based. Business is taking a larger role in development and maintenance, as it should. SOA is allowing the focus to return to business models and business processes, which is where it belongs. SOA is an IT solution to business needs, not a business solution. (See my BOA report.) Carriers are more focused on policy holders and self service than ever before. STP is becoming more a norm than a dream, even for small commercial new business. While "insurance" itself has not changed much, the automation of the processes and intelligent decision making and customer self-service are new from an industry perspective. Thanks everyone for the responses. Couple of comments to the replies.

The current complexity and legacy system environment that exists today is the joint responsibility of IT and Business. Neither one can point the figure at the other as each is equally guilty of the current situation. It will take a business lead, business-IT partnership to drive forward to better pastures.

The game of delivering automated solutions has changed. Newer, more modern solutions are configuration-based, as opposed to development-based. Business is taking a larger role in development and maintenance, as it should. SOA is allowing the focus to return to business models and business processes, which is where it belongs. SOA is an IT solution to business needs, not a business solution. (See my BOA report.) Carriers are more focused on policy holders and self service than ever before. STP is becoming more a norm than a dream, even for small commercial new business. While “insurance” itself has not changed much, the automation of the processes and intelligent decision making and customer self-service are new from an industry perspective.

]]> Comment on IT Professionalism in the financial services industry by Financial Services in Pune http://insuranceblog.celent.com/2011/12/it-professionalism-in-the-financial-services-industry/#comment-1334 Financial Services in Pune Tue, 13 Dec 2011 09:56:23 +0000 http://insuranceblog.celent.com/?p=1783#comment-1334 Craig Beattie you are right, certification scheme must brought a clear value to the organization that what it cost to the industry. Craig Beattie you are right, certification scheme must brought a clear value to the organization that what it cost to the industry.

]]> Comment on A new and innovative way to issue life insurance? Is that possible? by shrinivas http://insuranceblog.celent.com/2011/11/a-new-and-innovative-to-issue-life-insurance-is-that-possible/#comment-1300 shrinivas Sat, 03 Dec 2011 06:03:42 +0000 http://insuranceblog.celent.com/?p=1730#comment-1300 can you please elaborate on "Forward looking ideas like replacing a call center with a Watson like system were suggested as potential future disruptions" can you please elaborate on
“Forward looking ideas like replacing a call center with a Watson like system were suggested as potential future disruptions”

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