Comments for Celent Blog http://insuranceblog.celent.com Strategy Consulting for Financial Institutions Fri, 19 Mar 2010 12:26:01 +0000 http://wordpress.org/?v=2.6.3 Comment on Hardware Outsourcing vs. People Outsourcing by Comment on Hardware Outsourcing vs. People Outsourcing by Celent Blog » Lessons for IT Service Vendors: Get to know your clients | structured settlement quotes, loan, insurance, mortgage & life http://insuranceblog.celent.com/2010/02/hardware-outsourcing-vs-people-outsourcing/#comment-155 Comment on Hardware Outsourcing vs. People Outsourcing by Celent Blog » Lessons for IT Service Vendors: Get to know your clients | structured settlement quotes, loan, insurance, mortgage & life Wed, 10 Mar 2010 17:00:49 +0000 http://insuranceblog.celent.com/?p=868#comment-155 [...] pool to find the skills they need at potentially competitive rates.  Celent’s recent blog post http://insuranceblog.celent.com/2010/02/hardware-outsourcing-vs-people-outsourcing/  highlights several of the business drivers for outsourcing.  For whatever reason they choose to [...] [...] pool to find the skills they need at potentially competitive rates.  Celent’s recent blog post http://insuranceblog.celent.com/2010/02/hardware-outsourcing-vs-people-outsourcing/  highlights several of the business drivers for outsourcing.  For whatever reason they choose to [...]

]]> Comment on Hardware Outsourcing vs. People Outsourcing by Celent Blog » Lessons for IT Service Vendors: Get to know your clients http://insuranceblog.celent.com/2010/02/hardware-outsourcing-vs-people-outsourcing/#comment-151 Celent Blog » Lessons for IT Service Vendors: Get to know your clients Wed, 10 Mar 2010 15:49:10 +0000 http://insuranceblog.celent.com/?p=868#comment-151 [...] pool to find the skills they need at potentially competitive rates.  Celent’s recent blog post http://insuranceblog.celent.com/2010/02/hardware-outsourcing-vs-people-outsourcing/  highlights several of the business drivers for outsourcing.  For whatever reason they choose to [...] [...] pool to find the skills they need at potentially competitive rates.  Celent’s recent blog post http://insuranceblog.celent.com/2010/02/hardware-outsourcing-vs-people-outsourcing/  highlights several of the business drivers for outsourcing.  For whatever reason they choose to [...]

]]> Comment on Repairing A Jumbo Jet While In Flight by house insurance company http://insuranceblog.celent.com/2010/02/repairing-a-jumbo-jet-while-in-flight/#comment-150 house insurance company Wed, 10 Mar 2010 10:11:08 +0000 http://insuranceblog.celent.com/?p=870#comment-150 <strong>house insurance company...</strong> Your topic Celent Blog " Repairing A Jumbo Jet While In Flight was interesting when I found it on Wednesday searching for house insurance company .... house insurance company…

Your topic Celent Blog ” Repairing A Jumbo Jet While In Flight was interesting when I found it on Wednesday searching for house insurance company ….

]]> Comment on Social Search Engine Optimisation? Google’s Buzz is part of a bigger strategy by Frokostordning http://insuranceblog.celent.com/2010/03/social-search-engine-optimisation-googles-buzz-is-part-of-a-bigger-strategy/#comment-147 Frokostordning Tue, 09 Mar 2010 23:22:47 +0000 http://insuranceblog.celent.com/?p=898#comment-147 Hm hm.. that's quiet interessting but frankly i have a hard time visualizing it... wonder how others think about this.. Hm hm.. that’s quiet interessting but frankly i have a hard time visualizing it… wonder how others think about this..

]]> Comment on The Promise of End User System Maintenance by Eric Willis http://insuranceblog.celent.com/2010/03/the-promise-of-end-user-system-maintenance/#comment-146 Eric Willis Tue, 09 Mar 2010 19:59:43 +0000 http://insuranceblog.celent.com/?p=926#comment-146 I agree; this is one of the biggest trends we have seen in insurance over the last 2 years. Insurers are looking to provide access for business users to make systematic changes that were traditionally held on to by IT. In our world this is everything from changing business rules, developing new workflow processes, integrating with core systems and developing automated customer correspondence. This not only is changing what insurers are looking for out of modern technologies, but lends insight into the changing buying patterns of the new technology consumer. Vendors must begin to address this need, as self-service and business user configurability will continue to grow. The faster an insurer can make changes to technology the faster they can adapt to changing business conditions and new product offerings. Excellent post Mike! Eric Hyland Software, Inc. I agree; this is one of the biggest trends we have seen in insurance over the last 2 years. Insurers are looking to provide access for business users to make systematic changes that were traditionally held on to by IT. In our world this is everything from changing business rules, developing new workflow processes, integrating with core systems and developing automated customer correspondence.

This not only is changing what insurers are looking for out of modern technologies, but lends insight into the changing buying patterns of the new technology consumer. Vendors must begin to address this need, as self-service and business user configurability will continue to grow. The faster an insurer can make changes to technology the faster they can adapt to changing business conditions and new product offerings.

Excellent post Mike!

Eric
Hyland Software, Inc.

]]> Comment on Customer loyalty – the holy grail in UK personal lines insurance by Allen Taylor http://insuranceblog.celent.com/2010/03/customer-loyalty-%e2%80%93-the-holy-grail-in-uk-personal-lines-insurance/#comment-145 Allen Taylor Tue, 09 Mar 2010 08:15:26 +0000 http://insuranceblog.celent.com/?p=943#comment-145 Nice writing. You are on my RSS reader now so I can read more from you down the road. Allen Taylor Nice writing. You are on my RSS reader now so I can read more from you down the road.

Allen Taylor

]]> Comment on PoCs - Protecting your investment with the open road test by Phil Ayres http://insuranceblog.celent.com/2010/02/pocs-protecting-your-investment-with-the-open-road-test/#comment-140 Phil Ayres Fri, 05 Mar 2010 19:45:04 +0000 http://insuranceblog.celent.com/?p=878#comment-140 For core systems, I can imagine that a PoC is quite a lengthy and involved process, so some investment from the insurer seems reasonable. For other system, companies can consider the alternative to being tied-in with perpetual licenses by selecting software as a service (SaaS) solutions. If there is a solution that fits a company's needs, and is backed by a flexible contract, SaaS offers the equivalent of a continuous live PoC. The vendor is constantly having to prove that they can deliver if they are to keep the customer's business. After a certain amount of due diligence this may be a more cost effective approach for the customer. Rather than investing to trial multiple systems that are literally just being tested, SaaS gives the opportunity to benefit from the software for real and swap it out later if it fails to live up to expectations. For new requirements especially, including business process improvement / workflow automation, this can be a great alternative to "try before you buy". Phil Ayres http://blog.consected.com For core systems, I can imagine that a PoC is quite a lengthy and involved process, so some investment from the insurer seems reasonable. For other system, companies can consider the alternative to being tied-in with perpetual licenses by selecting software as a service (SaaS) solutions. If there is a solution that fits a company’s needs, and is backed by a flexible contract, SaaS offers the equivalent of a continuous live PoC. The vendor is constantly having to prove that they can deliver if they are to keep the customer’s business.

After a certain amount of due diligence this may be a more cost effective approach for the customer. Rather than investing to trial multiple systems that are literally just being tested, SaaS gives the opportunity to benefit from the software for real and swap it out later if it fails to live up to expectations. For new requirements especially, including business process improvement / workflow automation, this can be a great alternative to “try before you buy”.

Phil Ayres
http://blog.consected.com

]]> Comment on The Promise of End User System Maintenance by Phil Ayres http://insuranceblog.celent.com/2010/03/the-promise-of-end-user-system-maintenance/#comment-139 Phil Ayres Fri, 05 Mar 2010 18:19:42 +0000 http://insuranceblog.celent.com/?p=926#comment-139 I agree that this is a goal which is more aspiration than realization. There are obvious advantages to having the people who work with systems and processes all the time identify areas of improvement, or have the ability to configure the systems for new products. I do wonder though whether the distraction and subsequent loss of productivity in that persons core business is reflected in the reduced costs. Frankly, if a system requires two thirds of systems to be moved to acceptance testing by IT, this suggests to me that the systems are not really designed for high level user configuration and are still too technical. I'll be interested to see the results for other types of systems and automated business processes. Nice post! Phil I agree that this is a goal which is more aspiration than realization. There are obvious advantages to having the people who work with systems and processes all the time identify areas of improvement, or have the ability to configure the systems for new products. I do wonder though whether the distraction and subsequent loss of productivity in that persons core business is reflected in the reduced costs.

Frankly, if a system requires two thirds of systems to be moved to acceptance testing by IT, this suggests to me that the systems are not really designed for high level user configuration and are still too technical.

I’ll be interested to see the results for other types of systems and automated business processes.

Nice post!
Phil

]]> Comment on Social Search Engine Optimisation? Google’s Buzz is part of a bigger strategy by long term care insurance http://insuranceblog.celent.com/2010/03/social-search-engine-optimisation-googles-buzz-is-part-of-a-bigger-strategy/#comment-136 long term care insurance Tue, 02 Mar 2010 05:59:00 +0000 http://insuranceblog.celent.com/?p=898#comment-136 Google is trying to step into the real of social networking and marketing. We can only wait to see how well it turns out, So far they have more subscribers than Twitter! Competition, maybe? Google is trying to step into the real of social networking and marketing. We can only wait to see how well it turns out, So far they have more subscribers than Twitter! Competition, maybe?

]]> Comment on Social Search Engine Optimisation? Google’s Buzz is part of a bigger strategy by Shaikh Izaj Ahmed http://insuranceblog.celent.com/2010/03/social-search-engine-optimisation-googles-buzz-is-part-of-a-bigger-strategy/#comment-135 Shaikh Izaj Ahmed Mon, 01 Mar 2010 13:32:03 +0000 http://insuranceblog.celent.com/?p=898#comment-135 Thanks for this article about google buzz and search engine optimization, many things are cleared after reading this article. As per my Thinking Google Buzz will help us to increase our traffic rank and PR for our websites and also helps in SEO for our blogs, I found it for my blog my PR rank is first time at pr1 after release of Google Buzz. Thanks for this article about google buzz and search engine optimization, many things are cleared after reading this article. As per my Thinking Google Buzz will help us to increase our traffic rank and PR for our websites and also helps in SEO for our blogs, I found it for my blog my PR rank is first time at pr1 after release of Google Buzz.

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