I like it when I am proved wrong (at least a little)

Last week, I had the pleasure of attending Celent's annual Innovation & Insight day in Boston. It was my third year and I can honestly say it gets better every year. The reason for the title of this blog post is simple. I recently published a report Why Are There No Drones in Life Insurance? […]Continue reading...

A Day to Celebrate: Celent 2017 Model Insurer Winners

Last April 4, Boston, a city surrounded by history of patriotism and independence, was witness of Celent Innovation and Insight Day (I&I day), an event in which 16 insurers were recognized as Model Insurers for their technological initiatives that, I’m sure, inspired more 280 professionals of the Financial Service industry by the efforts and ideas […]Continue reading...

Why Not a Bot? Adjuster Bots for Connected Cars

We’re not quite there yet. But there is a path to get there—probably in only a few years. We’re already at the point where fender bender claims can be estimated with a set of smart phone photos (offered by esurance and many other carriers) But what more serious accidents which involve damage to a car’s mechanical systems?  […]Continue reading...

Distribution Management – New Tools for Strategic Growth

Growth and retention continue to be the top business goals affecting IT investments. Many insurers are focusing on improving their distribution practices as a key technique for driving growth.  Designing, developing, maintaining and managing productive channel relationships can create a sustainable competitive advantage. Almost every insurer we talk to is focusing on how to grow […]Continue reading...

Would you spot the warning signs of a failing project?

Every large project I have been involved with began with enthusiasm and high hopes. The go decision concludes a sizable project of its own — creating and receiving approval for the business case. The initiative begins in a celebratory fashion. The project sponsors are overrun with volunteers for the project. There are numerous kick-off meetings […]Continue reading...

Digitizing Life Insurance New Business with Technology and Tools

In February Celent published its second report using data from a 2016 New Business Benchmarking Survey. The first report compared data based on the average face value of products sold by the participating insurers. The second report presented the same benchmarking data but considered technology as the main focus. It compared the overall averages for […]Continue reading...

I Have a Vision, I Have a Project, I Have a Team

This year I was honored to coordinate the 11th Celent Model Insurer program.  The journey started in September 2016 when we opened the window to submissions and will not end until April 4 at our Innovation and Insight day at the State Room in Boston, Massachusetts where Celent will award and present the best Information […]Continue reading...

Back to the Future

A long time ago, before joining Celent, I was part of the insurance industry from the insurer side and my work was to look for ways to improve the company’s processes and innovate. I really liked the job because you had to come up with ideas and accept that you had restrictions, and sometimes you […]Continue reading...

Lost in Innovation?

So, how do you avoid getting lost in innovation? The simple (and maybe glib) answer might be to buy a map, a compass and start to plan your route. However, what do you do when there is no map, no obvious path to take and no-one to follow? The last 24 months have seen an […]Continue reading...

Long Live Legacy and Ecosystem Transformation

When I started working at Celent back in November 2007, one of the research topic we were covering extensively was the legacy system modernization or replacement topic. Nowadays, legacy modernization remains a topic that has still a high importance in insurance CIOs’ agenda across the globe. Indeed based on our 2017 insurance CIO survey and out […]Continue reading...