CES 2017: JUST HOW SMART IS AI GOING TO MAKE CONNECTED CARS AND CONNECTED HOMES?

Walking the exhibit halls and attending sessions at the mammoth Consumer Electronics Show, it was easy to identify the dominant theme: AI-enabled Intelligent Personal Assistants (IPAs). Manufacturers and suppliers of connected cars and homes are betting big on IPAs: overwhelmingly favoring Amazon Alexa. Impressionistically, Google Assistant, Siri, Cortana and others trailed some distance behind. Natural […]Continue reading...

2016 – A year of InsurTech as well as Insurance Technology

We’re fast approaching the end of what has been a very eventful 2016, one that has seen (amongst other things) significant new investment in the insurance industry and a focus on InsurTech. This interest was reflected in those reading our blog with a clear trend towards innovation and sources of new technology for insurers. Will […]Continue reading...

Guidewire makes blockbuster acquisition of ISCS

Long sought after by Private Equity firms, other insurers, and the occasional investment banker looking for a transaction, privately held ISCS has chosen to join Guidewire (NYSE:GWRE).   ISCS adds its SurePower Innovation end-to-end suite to Guidewire’s existing InsuranceSuite end-to-end suite. This is a decided change of acquisition strategy for Guidewire. Up to now, all […]Continue reading...

Insurtech 2016=Hype; Insurtech 2017=Value

As I look back on insurance innovation in 2016 and forward to 2017, the insurtech phenomenon looms large. But, the sight in my rearview mirror is very different from the road before me through my windshield. Behind I see great excitement, new patterns of interactions, and intriguing applications of technology. I also note unwarranted claims […]Continue reading...

Smartphones, Apps, and Other Stuff

In 1985 when I was a kid in school, one of my favorite TV shows was Robotech, also known as Macross in some regions. They had the technology (alien technology by the way) to transform fighter planes into mechanical robots (a bit like Transformers), however they did not have either cellphones or smartphones. Instead, they […]Continue reading...

The Best Advice is Personal

Much discussion has happened in the industry portending the inevitable elimination of the insurance agent as consumers move to purchasing insurance direct and online. Disruption of the agency model seems to be a foregone conclusion judging by the amount of recent investment in InsureTech startups focused on transforming the distribution model. The increase in insurers […]Continue reading...

Thanksgiving stuffing and technological change

I like to cook, a lot. I spend a bit of time each week looking through magazines and my big binder of recipes to plan my menu of dinners for the week. It helps that my family is willing to try new and different things. They also like to offer suggestions for changes or to […]Continue reading...

When plumbers sell insurance

Digital and digitization in insurance are terms that have been increasingly used in the insurance industry over the past decade and not only by insurers but also by consultants, IT vendors and research firms. I have already provided my high level definition of digital and digitization in this blog. While attending RGI's Next event, where an […]Continue reading...

Have Electronic Applications Come of Age?

My first experience with an electronic application was in 2002.  I was working with a major credit card company who included a flyer along with the billing statement that provided information about how to apply on-line for their term life insurance product. We didn't know how many applications to expect; but based on the wide […]Continue reading...

Looking at insurance through a different lens

This year at Celent we ran a few scenario analysis sessions with different audiences, covering all lines of business. Some interesting findings came out from those scenarios related to changes in product . These scenarios covered different situations where basically products become more transparent, more flexible and more service oriented. Celent's latest report on the subject: […]Continue reading...