Let’s play Jeopardy together! If the most frequently given answer from a panel of insurance customers is “Don’t know,” what was the question? It was: “Which UK insurer do you think is the most innovative?” For those who think that is an exaggeration of the common opinion that the insurance industry is not innovative at [...]
Vertafore’s purchase of Kaplan Compliance Solutions is another step towards delivering on the ease of doing business promise to insurance distribution professionals. It is an indication of the consolidation of vendors along vertical lines as providers deliver solutions that can solve multiple problems in producer management. Managing the insurance distribution chain involves disparate administrative functions [...]
Mobile insurer apps have seen a great deal of press and investment in the last year, it’s about time the mobile web saw some attention too. Every insurer that Celent has spoken to about mobile apps has also invested in the mobile web – that is to say that insurers are working towards ensuring their [...]
There are other new normal factors in play that should help to balance out the doom and gloom scenarios being driven by the new normal economy.
My recent discussions with CIOs of general insurers in Europe have demonstrated that distribution remains an important topic. European insurers need to understand the changes affecting the distribution channel landscape and build in appropriate supports to leverage them. Among others, I would recommend insurers to consider the following considerations: The direct channel requires an appropriate [...]
What is the link between improving service technology and improving sales incentives? This was the topic of a very insightful conversation that I had recently with an insurance CIO. It highlighted how interrelated the processes are in the insurance value chain. Investments can be made in one area, but if other, correlated areas do not [...]
The full year results for 2009 are in and they reflect the continued decrease in top line for both Property & Casualty and Life & Annuity insurers. In P&C, net written premiums dropped 3.7% and life premiums and annuity considerations were reduced by slightly less than 5% over 2008 levels (excluding outlier results from two [...]
It is at this time of the year that Celent conducts its famous surveys providing useful insights about insurers preoccupations, priorities and plans for the coming year. This year we have decided to apply the same usual method for the United States market. In other words, our readers will be able to access our famous [...]