Posts Tagged ‘Innovation’

In late August my colleagues Mike Fitzgerald, Fabio Sarrico and myself were in Sao Paulo, Brazil attending InsuranceTech 2015. The objective was to spend a few days looking where the Latin American insurance industry is headed in terms of business and technology and what level of success have some insurers already achieved. As the agenda […]

Oct 1st, 2015 | Filed under Events, Innovation, Insurance, Market Trends

We held another in our series of Innovation Roundtables in NYC last Friday. These are small gatherings, attended by insurers and banks, meant to provide an open forum for a deep discussion of a chosen topic. As Mick Simonelli, one of the facilitators put it: “The format provides a chance for innovators to come out […]

Sep 14th, 2015 | Filed under Internet of Things

Celent and Asia Insurance Review hosted the 5th Asia Insurance Technology Awards (AITAs) at AIR’s CIO Technology Summit at Le Meridien Hotel Jakarta on 1 September 2015. The AITAs recognize excellence and innovation in the use of technology within the insurance industry. This year we received over 30 nominations from Australia, Hong Kong, Taiwan, India, […]

If you are like me, you have at least 15 passwords or PINs that you must remember. Passwords are a necessary evil of the digital world. I have a user ID and password for everything from accessing my child’s homework assignment to checking my bank balance. Most annoyingly, the passwords never have the same expiry […]

Sep 9th, 2015 | Filed under Innovation, Insurance, IT, Market Trends, security, Vendors

The topics of artificial intelligence, machine learning, deep learning, and cognitive computing have made their way into the popular business press. An insurance professional trying to stay informed of emerging technology may struggle to see the application of these technologies to their industry. A Celent new report, Machine Intelligence in Insurance: Designing the Aware Machine,  […]

Jul 31st, 2015 | Filed under Artificial Intelligence, Innovation, Insurance

I spoke this morning with an operations executive at a large insurer which distributes personal lines products through independent agents. He said that they are working feverously to deliver digital service tools to the customer service representatives (CSRs) at agents because they know that the average CSR is now 19 to 26 years old. This […]

May 29th, 2015 | Filed under Innovation

Let me present you my first smart watch: Timex Datalink. My mom gave me this as a present when I was 23, back in 1995 (Oh my, I just gave out my age!). For those that haven’t seen one of these, it was the first watch capable of downloading information from a computer. Co-developed by […]

May 7th, 2015 | Filed under Innovation, Insurance, Market Trends, Marketing

It struck me while I was driving this morning: First-gen mobile apps are fine, but virtually everyone is missing high-volume opportunities to engage with their customers. Allow me to back up a step. I was stuck in traffic. Not surprisingly, that gave me some time to ponder my driving experience. I found myself thinking: Why […]

Apr 30th, 2015 | Filed under Innovation, Insurance, IT, Market Trends, Uncategorized

An article posted by Reuters pointed out that this week, YouTube celebrates its 10th anniversary and Facebook reported that there are now 4 billion videos viewed on its site every day (up from 1 billion in September). These facts reminded me of our 2015 Celent Model Insurer case study about Security First Insurance (see Celent […]

Apr 30th, 2015 | Filed under Uncategorized

Earlier this week some users of the Wink smart home hub found that their smart home hub was more useful as a door stop or brick than as a hub. A fix is being worked on and rolled out to customers but for me this looks like the teething problems of the still nascent Internet […]

Apr 23rd, 2015 | Filed under Innovation, Insurance, IT, Market Trends, Uncategorized