Posts Tagged ‘outsourcing’

Last week, the Hartford (USA) announced that it was refocusing its business strategy. The immediate impact of this change was to place its annuity business into runoff, and to initiate a search for a buyer (or strategic alternative if a buyer cannot be found) of its Individual Life, Woodbury Financial Services and Retirement Plans. In […]

Mar 26th, 2012 | Filed under Insurance

During a recent interview with a senior level leader within a large P&C insurer responsible for their outsourcing efforts, he made the comment that they plan to increase their use of BPO and explore SaaS solutions. However, he then went on to state that the biggest hurdle that they face in using SaaS is they […]

Nov 17th, 2010 | Filed under IT, Outsourcing, Strategy

IT Service vendors play an important role in the insurance industry. In a world where the internet makes it easy to have customer service representatives half way across the world or developers in remote locations, insurance companies like many other 21st century organizations look to vendors to meet their IT needs in lieu of hiring […]

Mar 10th, 2010 | Filed under Insurance

Visiting South Africa recently, I was struck by the insurers’ frustration of the lack of vendor commitment to the country. My conversations were with large insurers – and I mean seriously large companies tipping billions in premium — and it appears even these companies are unable to attract vendors to make the serious investment. Those […]

Feb 9th, 2009 | Filed under Emerging Markets, Insurance