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Posts Tagged ‘social media’

At corporate level we usually conceive and refer to technology focused on the internal use and how to reach to the outside world to provide better products, have more efficient value chains and improve service.  For example insurance portals or technologies that will improve call center performance. This conception has been very useful to the […]

Mar 4th, 2013 | Filed under Emerging Markets, Innovation, Insurance, IT, Market Trends, Strategy

A recurring finding from Celent research concerning the use of social media in insurance is the perception that the return on investment is low or nonexistent. Given that the cost of social platforms is minimal, this implies that the benefits associated with it are thought to be very low. Celent believes that insurers can increase […]

Feb 14th, 2013 | Filed under Insurance

Social Media has established a foothold in many insurers in the United States. However, strategies, goals and results vary widely. In order to shed some light on why and how this new tool is being used by insurers to enhance their businesses, Celent and Locke Lord LLP are conducting a survey among their respective clients […]

Jan 22nd, 2013 | Filed under Insurance

Today, the U.S. Supreme Court issued a very interesting decision which identifies, but does not resolve, the complicated issues of privacy in the digital age (U.S. v. Jones, opinion found at http://www.supremecourt.gov/opinions/11pdf/10-1259.pdf ). The case deals with the use of a GPS monitoring device to gather information about a suspect. A concurring opinion issued by […]

Jan 23rd, 2012 | Filed under Insurance

The Securities and Exchange Commission (SEC) announced yesterday that they have brought charges against a broker dealer for offering fictitious securities for sale on social sites. There are several good messages involved with this announcement. First, the person charged was caught before completing a sale. There is no more proactive protection than that. Second, this […]

Jan 6th, 2012 | Filed under Insurance

Perhaps it’s because I like technology, because I was born into an age of unprecedented technological advancement, because I’m curious or simply because I’m too lazy to keep in touch with folk but I have to say I love social networks. For me they’re a tool that allow me to keep folks up to date […]

Jul 1st, 2011 | Filed under Insurance

Anyone who has tried to resolve the wildly conflicting opinions found on Zagat or TripAdvisor or Ebay knows that feedback from strangers is of questionable value in determining the truth about goods or services.

Jun 28th, 2011 | Filed under Insurance

On the 19th of May, Celent has organized an event in Paris whose objective was to discuss about the French insurers CIO perspectives for 2011 and adoption of social media. As the first speaker I presented the results of our 2011 French CIO report. Interestingly, almost one-third of French insurers are considering investment in social […]

Jun 13th, 2011 | Filed under Insurance, Market Trends, Marketing, Strategy

I had a very interesting discussion with a claims investigator last Thursday at Celent’s industry networking event in London (New Rules of Engagement: How Digital and Social Innovation Challenge the Insurer Business Model – see Nicolas’ summary of the event on the Celent Blog). He went into some detail about how they were using social […]

Jan 31st, 2011 | Filed under Insurance

Last Thursday Celent organized an event in London, whose goal was to raise interrogations around digital and social innovation and how it challenges the insurer business model. In order to get some fresh views about this topic, we have decided to invite some speakers who are not directly involved in the financial services industry and […]

Jan 31st, 2011 | Filed under Insurance